Frequently Asked Questions
Everything you need to know about shopping with Kushals
How do I care for my fashion jewelry to ensure it lasts?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. Store each piece separately in a dry, airtight pouch or the original Kushals box to prevent oxidation.
What is the standard shipping timeline for domestic orders?
We typically process and dispatch orders within 24-48 hours. Depending on your location, you can expect delivery within 3 to 7 business days.
Does Kushals offer a return or exchange policy?
Yes, we offer a 15-day return and exchange policy for most items, provided they are unused, in their original packaging, and have the tags intact. Please note that for hygiene reasons, earrings are not eligible for return.
Are the materials used in the jewelry skin-friendly?
Absolutely. All our products are crafted using high-quality alloys and are lead and nickel-free to ensure they are safe for sensitive skin.
How can I track the status of my order?
Once your order is shipped, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. We also offer Cash on Delivery (COD) for most pin codes across the country.